1. What is a composite toe?
Composite toe is a toe cap made from a non-ferrous elastomeric material, which is light weight and will not conduct heat, cold or electricity. Composite toes meet or exceed the ASTM F2413 standard for protective footwear.
1a. What is a aluminum/alloy toe?
Made from aluminum, titanium or a combination of lightweight metals. Meets or exceed the ASTM F2413 standard for protective footwear.
Click Here For Glossary Of Shoe Attributes & Terms
2. What is a D or EE width?
A "D" width is the same as a medium width. If you do not normally have to order a wide width you should order a Medium or "D" width. An "EE" width is the same as a wide width. If you normally order a Wide or "W", an EE width is the approximate equivalent.
3. How to fit test your shoes:
Test your new shoes on a clean, indoor carpeted surface to be certain you’ve got the right fit.
Perform this test at the end of the day. Feet swell throughout the day and an end-of-day test ensures a proper fit.
Wear your normal socks. The thickness of the socks you use will affect the fit.
Problem fitting? Try relacing your shoes.
4. Your shoes fit if:
You have a thumbnail’s width between the end of your toe and the tip of the shoe.
Your heel and instep are snug, but not tight.
Your arch matches the shoe’s arch pad.
5. How often do you need to reapply waterproof protection to your footwear:
NO exterior treatment will make a shoe or boot completely waterproof.
How often to waterproof depends on the weather and how often you wear your footwear, but as a protector spray or cream does wear off when in contact with the elements and with perspiration. So the short answer is, the more you wear your shoes the more you need to protect them. The more rain, snow, salt and BAD weather that you are exposed to, the more you will need to protect your footwear. A good test is when water doesn’t bead off the surface of your boots, they need to be treated.
All leathers should be cleaned before any application process.
Never try to treat shoes/boots when cold or if the leather is damp or wet. Warming the shoes/boots in some fashion helps maximize penetration of the treatment.
Most pastes, waxes or oils will darken lighter leathers. If the color is a concern the waterproofing agent should be tested on an inconspicuous area before applying to the entire shoe or boot.
Pastes or waxes are generally more effective than sprays, but sprays are more convenient.
Cement or direct attached construction will be more water resistant than Goodyear welt construction.
Click Here for our Atsko Waterproofing Products
PLACING & TRACKING ORDERS
6. When is customer service available to help with my order issues?
Our customer service personnel are available toll free (866) 737-7775 M-F, 8:00 A.M. – 4:00 P.M. (Central Time)
7. How can I change my orders?
It’s important for our customers to know that in-stock items are processed for shipment as quickly as possible. If a change is needed, call our customer service immediately at (866)-737-7775 or email [email protected] We will do our best to cancel or change your order, however, we may not be able to cancel an order if the item has already been processed or shipped.
8. How was my order shipped?
Most of our footwear products are shipped via UPS Ground. Belleville & Tactical Research styles ship via FedEx. Accessories may be shipped via USPS.
9. How long will it take for my shoes to arrive?
Most customers receive their shoes within 4 – 8 business days (ground shipping within the 48 contiguous U.S. states). For APO or FPO the shipping time may be 2 to 3 Weeks.
10. Do you offer expedited shipping services?
We offer 2-day shipping for $19.99 and 1-day shipping for $39.99. Expedited orders must be placed over the phone. Most expedited orders ship out the next business day.
11. How can I track my order?
A shipping confirmation with your tracking number will be emailed to you once your order has shipped. After 2-3 business days your UPS tracking information should be available on our website. Click here to track your order, or on the order tracking links on the top or bottom of each of our web pages. We will not send tracking information for items shipped via the USPS or FedEx. If you ordered multiple items, you may get an email for each shipment.
12. Do you offer shipping to APO/FPO addresses?
We ship to APO/FPO locations in most cases. Call for availability.
13. Can I place an order via email?
We do not recommend you email your orders to us. For your security do not at any time email your credit card number to any online site. You may call in your order, we are available 24/7 at (866)-737-7775 to help place your order.
14. Do you accept international credit card orders?
No, at this time we are unable to accept international credit card orders.
15. My coupon code is not working when checking out. Why?
There are a few reasons why the code may not work. It may be expired or an invalid code for our website. Some coupon codes require a minimum order total and the code will not work if the minimum has not been met. Also, some coupon codes are only for specific items on our website. Our system will only accept one coupon code per order.
16. Can I track my order if placed by phone?
If you provide an email address, you will be provided a tracking # once the item has been shipped.
17. What forms of payment do you accept?
We accept Mastercard, Visa, American Express, and Discover. We also accept payments via U.S. Postal Service Issued Money Order.
Please make payments to the following address:
Cyber Marketing Network
800 Wisconsin Street, Mail Box #15
Building 2, Suite 110
Eau Claire, WI 54703
RETURNS & EXCHANGES
18. How do I return or exchange my shoes?
You can simply complete the return/exchange form that is provided with your order. If your order did not come with a form, go to http://www.steel-toe-shoes.com/return.htm to print out our PDF Return Form.
Your return must be received in brand new, clean condition and it must be returned in the original branded shoe box.
SPECIAL NOTE: Accessories are not returnable.
REFUNDS: As soon as your returned item has been received, inspected and accepted into our returns department, we will submit the refund to the credit card used in placing the order. Please note that while we refund the same day, some banks can take 3 – 5 business days to process the refund.
19. How do I return a defective product?
When returning for a defect, you can simply complete the return/exchange form that is provided with your order. If your order did not come with a form, go to http://www.steel-toe-shoes.com/return.htm to print out our PDF Return Form. Please note that you must include a description of the defect on the return form.
20. What qualifies as a defective product?
To determine if you have a defect issue, we recommend you call customer service at (866)-737-7775. Remember, normal wear and tear does not qualify and defective issues are subject to our discretion.
Defective shoes must be returned within 60 days of receiving your order. Please send us your note with the description of the defect. If we confirm the shoes are defective, we will issue a refund or exchange your shoes for a new pair. Normal wear and tear of the shoe will not be considered to be a defect.
Note: The customer is responsible for return shipping on all defective products. Only one new pair of shoes can be deemed defective per order. Additional defectives will be the responsibility of the purchaser.
21. When can I expect my order to arrive?
You should expect to receive your shoes within 4-8 business days (for shipments within the contiguous 48 U.S. states). For APO or FPO, the shipping time may be 2 to 3 Weeks.
22. How can I get free shipping?
Standard ground shipments within the continental 48 States are always FREE! Expedited shipping is available upon request for an additional charge. Call our customer service professionals during business hours M – F 8 AM – 4 PM CST (866) 737-7775 for details if you require expedited service. Shipping rates outside of the continental United States are listed at http://www.steel-toe-shoes.com/return.htm.
23. Why am I not refunded for expedited shipping?
We offer free ground shipping on all orders. If you need to receive your order sooner than the 4 – 8 business days provided through our free shipping option, you are responsible for the additional cost. The expedited shipping option is a service we offer for a fee. When you choose expedited shipping, this service is provided to you, even if you choose not to keep your order. Therefore, this fee is non-refundable.
24. How long does it take to get my refund?
As soon as your returned item has been received, inspected and accepted into our returns department, we will submit a refund to your credit card. Please note that, while we refund the same day, some banks can take 3 – 5 business days to process the refund.
25. How long does the exchange process take?
We start your product exchange the same day we receive you returned product. For exchanges shipping to locations in the 48 contiguous states, you should receive the new item within 4 – 8 business days from the day we receive your return. If the item requested for the exchange is on backorder, the shipping timeframe may be longer.
26. Do you offer a catalog for corporate ordering?
We offer a catalog for safety managers, plant managers, HR, etc... Follow the link for details: Catalog Request
27. Can anyone receive a catalog?
Our catalogs are free of charge and can be ordered by anyone who wishes to receive them.
28. Will I be charged sales tax?
You will only be charged sales tax if you live within the state of Wisconsin.
29. I was charged sales tax. Why?
If you live in the state of Wisconsin you will be charged sales tax. If you were charged sales tax by mistake, contact our customer service (866) 737-7775 for assistance.
30. Why buy from Steel-Toe-Shoes.com?
Selection: Steel Toe Shoes has over 1,500 styles of safety shoes from more than 40 different brands including Timberland, Rocky, Georgia Boot, Carolina, Reebok, Florsheim, Thorogood, Dr. Martens and many more! We also have a wide variety of sizes (5 - 18) and widths (B - EEEE) from which to choose from. We have one of the largest selections of Composite Toe Shoes and Metatarsal Guard protection on the Internet.
31. What is the backorder policy?
In the event your item is temporarily out of stock when you place your order, you will be sent an email with the estimated ship date. You can choose to wait until the estimated ship date, or call customer service (866) 737- 7775 to choose a different style or to cancel your order for a refund.
32. Is everything online in stock?
While we have a dedicated inventory specialist checking inventory daily, there may be times of high demand that may cause a product to be temporarily out-of-stock.
33. Holiday shipping.
Our warehouses are closed the follow days:
- New Year’s Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
34. Is the protective toe footwear you offer compliant with ASTM F2413?
All of our safety toe footwear is ASTM F2413 approved, with the exception of our Shoe-In steel toe overshoes. Overshoes cannot meet this standard as they are not a permanent fixture of a shoe.