Shipping and Return Policy

Returns: Click for PDF Return Form

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If you return the shoes/boots in NEW CONDITION within 30 days of purchase, you will receive a full credit on your refund or exchange. Returned items MUST be returned in their original box or a $10.00 fee will be applied when issuing your refund. Charges for expedited shipping, Alaska shipping, Hawaii shipping and APO/FPO shipping will not be refunded. We recommend trying on your shoes in a carpeted area to ensure there will be no wear on the sole in case of improper fit. The customer is responsible for the cost of return shipping.

  • No Returns On Accessories: Socks, KG's Boot Guard, Inserts and Insoles.
  • All Waterproofing Issues Will Be Directed Back to the Manufacturer.

Return/Exchange Instructions

If you need to exchange your shoes for a new style/size you will need to include a note indicating your new style/size and either your original order number or the first and last name on the credit card that was used to make the purchase.

Ship Returns/Exchanges with your note to the following address:

Steel Toe Shoes
800 Wisconsin Street, Mail Box 15
Building 2, Suite 110
Eau Claire, WI 54703

Toll Free - 866-737-7775
Email: sales@steel-toe-shoes.com


Defective Shoe Policy

Defective shoes must be returned within 60 days of receiving your order. Please send us your note with the description of the defect. If a defect is confirmed, we will issue a refund or exchange your shoes for a new pair. Normal wear and tear of the shoe will not be considered to be a defect. All waterproofing issues will be directed back to the manufacturer.

Note: Customer is responsible for return shipping on all defective products. Only one new pair of shoes can be deemed defective per order. Additional defectives will be the responsibility of the purchaser.

Shipping Time

You should expect to receive your shoes within 4-8 business days (continental USA).
APO or FPO 2 to 3 Weeks.

Free Shipping

Standard ground shipments within the continental United States are always FREE! Expedited shipping is available upon request for an additional charge. Call for details if you require expedited service. Shipping rates outside of the continental United States are listed below.

Continental Shipping
Free Shipping
Second Day Shipping**
$19.99 - Call In Only**
Next Day Shipping**
$39.99 - Call In Only**
Alaska Shipping
$29.99
Hawaii Shipping
$29.99
APO or FPO Shipping
$9.99