Returns:
Click to Print Return Form
Steel Toe Shoes offers
a 100% guarantee on all products. If you return your
product in new condition within 30 days of
purchase you will receive a full refund. Returned items
MUST be returned in their original box or a
$10.00 fee will be applied when issuing your refund.
Refunds will post to your account within 5 business
days. We recommend trying on your shoes in a carpeted
area to ensure there will be no wear on the sole in case
of improper fit.
Return/Exchange Instructions
If you need to exchange your shoes for a new style/size
you will need to include a note indicating your new
style/size and either your original
order number or the
first and last name on
the credit card that was used to make the purchase.
Ship Returns/Exchanges with
your note to the following address:
Steel Toe Shoes
800 Wisconsin Street, Mail Box 15
Building F13, Suite 218
Eau Claire, WI 54703-3578
Toll Free - 866-737-7775
Email:
sales@steel-toe-shoes.com
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Defective Shoe Policy
Defective shoes must be
returned within 60 days of receiving your order. Please
send us your note with the description of the defect and
we will issue a refund or exchange your shoes for a new
pair. Normal wear and tear of the shoe will not be
considered to be a defect.
Note: Only one new pair
of shoes can be deemed defective per order. Additional
defectives
will be the responsibility of the purchaser.
Shipping Time
You should expect to receive your
shoes within 4-8 business days.
Free Shipping
Standard ground shipments within the continental United
States are always FREE! Expedited shipping is
available upon request for an additional charge. Call
for details if you require
expedited service. Shipping rates outside of the
continental United States are listed below.
| Continental U.S. |
Free Shipping |
| Second Day
Shipping** |
$19.99 - Call In
Only** |
| Next Day
Shipping** |
$39.99 - Call In
Only** |
| Alaska |
$29.99 |
| Hawaii |
$29.99 |
| APO or FPO |
$9.99 |
Ship Returns/Exchanges with
your note to the following address:
Steel Toe Shoes
800 Wisconsin Street, Mail Box 15
Building F13, Suite 218
Eau Claire, WI 54703-3578
Toll Free - 866-737-7775
Email:
sales@steel-toe-shoes.com
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